BetJordan Privacy Policy

At BetJordan Casino, we take the protection of your personal information seriously. This policy explains how we collect, use, store and safeguard your data when you visit betjordan.com, register an account, or use any of our gaming and sportsbook services. By using bet jordan services, you agree to the practices described below.

Information We Collect

When you create an account at Bet Jordan, we collect information necessary to verify your identity, process payments and comply with our licensing obligations. Our BetJordan casino operates under a licence agreement with E-Gambling Montenegro, and this requires us to maintain accurate records of our players.

• We collect registration details such as your name, date of birth, email address and country of residence
• We gather payment information, including details of the cards, e-wallets or crypto wallets you use to deposit and withdraw funds
• We record your gaming activity, including games played, bets placed, deposits and withdrawals
• We may request identity documents such as a passport, national ID or driving licence, along with a recent utility bill or bank statement, as part of our KYC procedures
• We collect technical data such as your IP address, device type, browser and login timestamps
• We track communications you send us through live chat, email, contact forms or Telegram

How We Use Your Information

We at BetJordan use your personal data for several legitimate purposes connected to running our platform safely and lawfully. Our goal is to provide a secure environment while fulfilling our obligations under the Law on Games of Chance of Montenegro.

• We use your data to verify your age and identity before releasing any funds or prizes
• We process your information to manage deposits, withdrawals and bonus eligibility, including our welcome offer and daily deposit bonus
• We analyse your activity to detect fraud, money laundering or attempts to bypass our restricted country rules
• We use contact details to send account notifications, promotional offers and updates about our Royal Club loyalty programme
• We may request a source of funds or source of wealth declaration for larger transactions, particularly deposits over USD 50,000

Our Legal Basis for Processing

Our BetJordan Casino platform processes personal data based on several legal grounds. We rely on contractual necessity when managing your account, legal obligation when complying with licensing and anti-money-laundering rules, and legitimate interest when improving our services. Where applicable, we also rely on your consent for marketing communications, which you may withdraw at any time.

Sharing Your Information

We do not sell your personal data. However, in operating Bet Jordan Casino, we may share information with trusted third parties who help us run our business.

• We share data with payment processors to complete deposits and withdrawals through Visa, Mastercard, Skrill, MuchBetter and supported cryptocurrencies
• We work with identity verification providers to confirm documents submitted during KYC checks
• We may disclose information to regulatory authorities, including the Games of Chance Administration of the Ministry of Finance of Montenegro, where legally required
• We share limited data with our software and game providers, such as BGaming, Pragmatic Play and Evolution, where necessary for gameplay functionality
• We may disclose information to independent dispute resolution services if a complaint remains unresolved

Data Retention

We at BetJordan retain your personal information for as long as your account remains active and for a reasonable period afterward to meet our legal and regulatory obligations. If your account becomes dormant after 12 months without login, we suspend it and hold any remaining balance for 60 days. After a further three months without contact, unclaimed balances are forfeited as an access fee, in line with our terms. Records related to KYC, transactions and communications may be retained longer where required by Montenegrin gaming law.

Cookies and Tracking Technologies

Our BetJordan website uses cookies and similar technologies to remember your preferences, keep you logged in, and understand how players use our site. You can manage cookie settings through your browser, though disabling certain cookies may limit functionality on betjordan.com.

Data Security

We implement technical and organisational measures to protect your data against unauthorised access, loss or misuse. Our BetJordan Casino systems use encryption for sensitive information, and we restrict internal access to personal data on a need-to-know basis. Despite these measures, no method of transmission over the internet is completely secure, and we encourage you to protect your own login credentials.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data when using Bet Jordan services.

• You may request access to the personal information we hold about you
• You may ask us to correct inaccurate or incomplete data
• You may request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain processing activities, including marketing communications
• You may withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact our support team through live chat, email at [email protected], or our contact form. We acknowledge complaints within 24 hours, and unresolved disputes may be referred to free independent dispute resolution.

International Data Transfers

As BetJordan d.o.o. operates from Montenegro and serves players across Germany, Austria, Switzerland and Oceania, your data may be transferred and processed outside your home country. We ensure appropriate safeguards are in place when transferring data internationally, consistent with our licensing requirements.

Restricted Jurisdictions

We do not knowingly accept players from Curacao, France and its territories, Malta, North Korea, Portugal, Slovakia, Sweden, the United Kingdom, the United States or its territories. Any attempt to bypass these restrictions through false information may result in a permanent block and confiscation of funds, and we reserve the right to process related data for fraud prevention purposes.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of BetJordan casino services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your data, or if you would like to review our bet jordan casino review process for complaints, please reach out through our 24/7 live chat, email us at [email protected], or message us via Telegram at @BetJordanHelp_bot. We are here to help, every day, at any hour.